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Description VMware Service Manager Documents
Notes All supporting documentation, release notes, and deployment guides are provided with the product download. Please click "Download" button to get access.
Release Date 2012-09-12
Type Product Binaries
Product/Details
Connector for VMware ADM Director Technical Notes
File size: 463.29 KB
File type: pdf
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Name: VSM_90_Connector_for_ADM_TN_v1.0.1.pdf
Release Date: 2012-09-13

Connector for VMware ADM Director Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and ADM. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: 9EA1E742C44922229712D054AAF28F67
SHA1SUM: 8309AD0C004C8E8B75A910EC6770618AC169D185
Connector for EMC Ionix SAM Director Technical Notes
File size: 550.52 KB
File type: pdf
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Name: VSM_90_Connector_for_SAM_TN_v1.0.3.pdf
Release Date: 2012-09-13

Connector for EMC Ionix SAM Director Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and EMC Ionix SAM. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: B1694405A987E28C12798D737719357D
SHA1SUM: 4DDB922C703D6A0CD7732E54AEF4DB2285CC093F
Connector for Microsoft SMS/SCCM Director Technical Notes
File size: 221.51 KB
File type: pdf
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Name: VSM_90_Connector_for_SMS_SCCM_TN_v1.0.2.pdf
Release Date: 2012-09-13

Connector for Microsoft SMS/SCCM Director Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and Microsoft SMS/SCCM. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: 7A61C0C295E5F2D0D0B1043A6C0A591D
SHA1SUM: 2A87AB90880A5657C5EF857FF3DF09D5F3156EE7
Connector for HP Insight Technical Notes
File size: 356.54 KB
File type: pdf
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Name: VSM_90_Connector_for_HP_Insight_TN_v1.0.1.pdf
Release Date: 2012-09-13

Connector for HP Insight Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and HP Insight. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: A9617374230FAF18370F53DAE92799FF
SHA1SUM: 5A873E787888C36EF3919C38DA7647CBAE99970D
Connector for Cohesion Technical Notes
File size: 177.81 KB
File type: pdf
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Name: VSM_90_Connector_for_Cohesion_TN_v1.0.0.pdf
Release Date: 2010-12-02

Connector for Cohesion Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and CA Cohesion. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: acf236f7dbe189cad6c83aed74e49f29
SHA1SUM: 9cef729dbb852f9f8c488df9f200671366baf261
Connector for VMware vCO Technical Notes
File size: 355.15 KB
File type: pdf
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Name: VSM_90_Connector_for_VCO_TN_v1.0.0.pdf
Release Date: 2011-06-21

Connector for VMware vCO Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and HP Insight. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: 72026D4762938509AD551F185353335B
SHA1SUM: AA6A38F41D1FD9A1E6B0ED85349D1D5BE5012F2E
Connector for VMware VCM Technical Notes
File size: 269.70 KB
File type: pdf
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Name: VSM_90_Connector_for_VCM_v1.0.0.pdf
Release Date: 2011-04-18

Connector for VMware VCM Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and VMware VCM. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: F5861734D5D6209877EBED29B7243C6E
SHA1SUM: 3B92E15CCC8F1D427D6B7832E5D33969859C1F3D
Connector for Centennial Technical Notes
File size: 75.00 KB
File type: pdf
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Name: VSM_90_Connector_for_Centennial_TN_v1.0.1.pdf
Release Date: 2011-02-10

Connector for Centennial Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and HP Insight. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: 97bf0815d57d9da8815b53a8692cec64
SHA1SUM: db15b6579ab9f65d6bd8bb0740a5c527175848f5
Connector for Microsoft SCOM Technical Notes
File size: 164.42 KB
File type: pdf
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Name: VSM_90_Connector_for_MS_SCOM_TN_v1.0.0.pdf
Release Date: 2011-08-25

Connector for Microsoft SCOM Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and Microsoft SCOM. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: 6faa112b20cf4f5d5d74c1141aa6b1c4
SHA1SUM: 5799541d77a9b6bf9e0737585ce4405198f3ce6c
Connector for VMware Service Manager to Service Manager Technical Notes
File size: 310.21 KB
File type: pdf
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Name: VSM_90_Connector_for_SM_to_SM_TN_v1.0.0.pdf
Release Date: 2011-02-10

Connector for VMware Service Manager to Service Manager Technical Notes
This guide contains technical specifications about the connector that is implemented between 2 VMware Service Manager version 9.1 systems. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: c9515f029b93e9b61ab3324bd1743581
SHA1SUM: 704a60df21c0754a72e4813b89142d0ca0e1ab3d
Connector for EMC NCM Technical Notes
File size: 330.70 KB
File type: pdf
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Name: VSM_90_Connector_for_VoyenceControl_TN_v1.0.0.pdf
Release Date: 2010-03-08

Connector for EMC NCM Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and Microsoft Active Directory. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: cb53ddb6ba7244348cd3cf57bbc38d86
SHA1SUM: 23311242766191ccf25cd9b35a890aa72328493c
Connector for Microsft Active Dorectory Technical Notes
File size: 394.61 KB
File type: pdf
Read More
Name: VSM_90_Connector_for_Active_Directory_TN_v1.0.0.pdf
Release Date: 2010-12-02

Connector for Microsft Active Dorectory Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and Altiris. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: a00259f64562d6b85360fc8943fc4b1f
SHA1SUM: 6a91c623e5a3a6a85deb252aa7b570e7afc9e1e6
Connector for Altiris Technical Notes
File size: 72.29 KB
File type: pdf
Read More
Name: VSM_90_Connector_for_Altiris_TN_v1.0.1.pdf
Release Date: 2010-12-02

Connector for Altiris Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and CSV files. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: 40dbe0320c65d35fcca443dd2594e321
SHA1SUM: 8961c4ba663b34a5f29d1103c7cb84d3231cfa03
Connector for CSV Files Technical Notes
File size: 182.40 KB
File type: pdf
Read More
Name: VSM_90_Connector_for_CSV_TN_v1.0.0.pdf
Release Date: 2010-12-02

Connector for CSV Files Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and HP Insight. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: aa3076ca95a0f0f1af92ced91abbdbd9
SHA1SUM: 161e567aa77019a2d5f99cbabcd6be08a9d6acbc
Connector for LANDesk Technical Notes
File size: 205.13 KB
File type: pdf
Read More
Name: VSM_90_Connector_for_LANDesk_TN_v1.0.0.pdf
Release Date: 2010-12-02

Connector for LANDesk Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and LANDesk. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: ac8ddfda9f3b2a2e123351c1e911aea8
SHA1SUM: c1403d8eb94e712b343b0b8350c77fe4175e1ef8
Connector for Novell eDirectory Technical Notes
File size: 701.06 KB
File type: pdf
Read More
Name: VSM_90_Connector_for_Novell_eDirectory_TN_v1.0.0.pdf
Release Date: 2010-12-02

Connector for Novell eDirectory Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and Novell eDirectory. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: da506595f1e9122a65ae27bc853d492f
SHA1SUM: d78f5b70ff359340e35739428234cdc2bcac4163
Connector for Sun Java Technical Notes
File size: 254.13 KB
File type: pdf
Read More
Name: VSM_90_Connector_for_SUN_Java_TN_v1.0.0.pdf
Release Date: 2011-02-10

Connector for Sun Java Technical Notes
This guide contains technical specifications about the connector that is implemented between VMware Service Manager version 9.1 and Sun Java. The document provides the connector description along with the connection parameters, connector diagnostics, use case scenario, customizability, resource types and so on.

MD5SUM: 2eb0c5347745a5f1472bd286e5efc13a
SHA1SUM: 39a0187eb31447ffc1084f9c453146d3ae89d5c1
CMDB Configuration Administrator Guide
File size: 6648KB
File type: pdf
Read More
Name: vsm-91-cmdb-config-admin-guide.pdf
Release Date: 2011-11-30

CMDB Configuration Administrator Guide
This guide describes how to configure the Service Manager version 9.1 to suit the requirements of your organization. It provides information on the options for configuring the Service Manager Configuration Management Database (CMDB), such as setting options for the different CMDB Entity Types, configuring the Depreciation module for CMDB items, and configuring Availability on your system.

MD5SUM: 37577C0B3573FD3B9216047BD960BA73
SHA1SUM: DE8C535E4C825B6433FDFAB1BCAF7433ED7C9E41
CMDB User Guide
File size: 34788KB
File type: pdf
Read More
Name: vsm-91-cmdb-user-guide.pdf
Release Date: 2011-11-30

CMDB User Guide
This guide describes how to use the Service Manager version 9.1 Configuration Management Database (CMDB) to manage services and assets. It contains instructions on how create configuration items, manage the service portfolio, and link entities to configuration items and services.

MD5SUM: 9FA426320646248F9CC12F70274D5409
SHA1SUM: 3C72490E4BF20019FA3FF87DBCA5D538A4958923
Configuring the Service Desk Administrator Guide
File size: 1020KB
File type: pdf
Read More
Name: vsm-91-config-service-desk-admin-guide.pdf
Release Date: 2011-11-30

Configuring the Service Desk Administrator Guide
This guide describes how to use the Service Manager version 9.1 administration module to configure your system to suit the requirements of your organization. It contains information about configuring service desk functions in your system. All these functions are accessed from the IPK Management link on the System Administration window.

MD5SUM: FA3C4BA8637E63219FF04469208D21F4
SHA1SUM: E1F01AD38112FAF856C3C5FA11E69D46E09CA26B
Configuring Settings for SLM, Knowledge Management, and Service Portal Administrator Guide
File size: 585KB
File type: pdf
Read More
Name: vsm-91-config-slm-km-sp-admin-guide.pdf
Release Date: 2011-11-30

Configuring Settings for SLM, Knowledge Management, and Service Portal Administrator Guide
This guide describes how to configure the Service Manager version 9.1 to suit the requirements of your organization. It contains information on configuring the options for Service Level Management (SLM) on your Service Manager system, such as how to configure the Knowledge Bank and Service Portal settings.

MD5SUM: 125DBFB36F8EDAE551A26D11F03273BB
SHA1SUM: 0FB32257176ED0C535691071082E4935A0FD4766
Configuring System, Security, Bulletin Board, and Text Retrieval Settings Administrator Guide
File size: 2762KB
File type: pdf
Read More
Name: vsm-91-config-system-security-bb-text-admin-guide.pdf
Release Date: 2011-11-30

Configuring System, Security, Bulletin Board, and Text Retrieval Settings Administrator Guide
This guide describes how to use VMware Service Manager version 9.1 administration module to configure your system to suite the requirements of your organization. It provides information on configuring system, security, Bulletin Board, and Text Retrieval settings, setting up security roles for VMware Service Manager modules, and creating and managing officers.

MD5SUM: ADCA7DC2E6BC1DB5E79984609A44BCD1
SHA1SUM: 561E904717AE52801EA7E729EAD598B28F95F981
Service Manager Designer User Guide
File size: 13404KB
File type: pdf
Read More
Name: vsm-91-designer-user-guide.pdf
Release Date: 2011-11-30

Service Manager Designer User Guide
This guide describes the Service Manager version 9.1 Designer. It describes how to the use the Designer to customize screens, forms and email templates in Service Manager and the Service Portal pages.

MD5SUM: 10AEBBDAFB4B4467B0648E33EB1850B5
SHA1SUM: 5955E0F4548D52643D79757387636F6355563992
Email User Guide
File size: 2399KB
File type: pdf
Read More
Name: vsm-91-email-user-guide.pdf
Release Date: 2011-11-30

Email User Guide
This guide describes how to configure and use the Service Manager version 9.1 Email module. It provides information on how to set up the Email module, and how to use email to log, update, close, and receive a summary of calls. This guide also describes how to use email to approve or reject tasks/approvals.

MD5SUM: D1C75FBAF688E838E621D06E8E208354
SHA1SUM: DEA8F7A97176A399DF1D494245697EB6CBA0D52F
Integration Platform Configuration Guide
File size: 2358KB
File type: pdf
Read More
Name: vsm-91-integration-platform-config-guide.pdf
Release Date: 2011-11-30

Integration Platform Configuration Guide
This guide describes the Service Manager version 9.1 Integration Platform module. It is intended for system administrators who need to integrate Service Manager with external applications to populate the Service Manager CMDB, manage alerts sent by external systems, and initiate various actions in Service Manager or the external application.

MD5SUM: EBD8A32E72E5FB001670CDD71035144F
SHA1SUM: B4A7F6FDC171EFF688881C7894362FBAE3F8096B
Quick Reference Guide
File size: 2972KB
File type: pdf
Read More
Name: vsm-91-quick-reference-guide.pdf
Release Date: 2011-11-30

Quick Reference Guide
This guide provides an introduction to VMware Service Manager version 9.1 user interface concepts. It describes the main window, the wrapper, and how to customize the look and feel of VMware Service Manager client. This guide also provides information on how to access VMware Service Manager and how to use the Bulletin Board to send and receive system messages.

MD5SUM: D3614316394C2E63CDFB76A037E50736
SHA1SUM: 35D944FD9FEB4D06597D194B3E7CC3BF2733F0DC
Report Designer User Guide
File size: 1889KB
File type: pdf
Read More
Name: vsm-91-report-designer-user-guide.pdf
Release Date: 2011-11-30

Report Designer User Guide
This guide provides details about using VMware Service Manager version 9.1 Report Designer. It provides information on the functionality of the Params, Preview Params, Data, Calc, and Design tabs. The Report Designer makes creating custom reports easier by making use of database views.

MD5SUM: B476089FC7ABDFC5013AD9EA747DFE80
SHA1SUM: 406B1EC9936DB6AE74B1BB841EF0B7677F1CCE84
Server Console User Guide
File size: 5940KB
File type: pdf
Read More
Name: vsm-91-server-console-user-guide.pdf
Release Date: 2011-11-30

Server Console User Guide
This guide describes how to install, uninstall, customize, and log in to VMware Service Manager version 9.1 application. It also describes how to configure a VMware Service Manager system through the Server Console, and the maintenance and configuration tasks available through the Server Console.

MD5SUM: 124E25845BBE319587D141266F4E0BC5
SHA1SUM: B2028B568C5DF3C1DC1B9AB1AEE4DB0C0AA044A8
Service Desk Management User Guide
File size: 16767KB
File type: pdf
Read More
Name: vsm-91-service-desk-manager-user-guide.pdf
Release Date: 2011-11-30

Service Desk Management User Guide
This guide describes how to manage calls with the Service Manager version 9.1 Service Desk Management module and its compliance with ITIL using the Service Manager ITIL module. It describes the Service Desk Management options for logging calls, initiating action on calls, managing outstanding calls, searching for calls, and viewing daily call statistics. It also provides information on using the Call Details Explorer and the Service Window.

MD5SUM: 55EE0941423FBF842BA0B3E8D358E47E
SHA1SUM: 8987C3206203D6ECE1900695D4221FA0765AD89F
Service Level Management User Guide
File size: 2806KB
File type: pdf
Read More
Name: vsm-91-service-level-management-user-guide.pdf
Release Date: 2011-11-30

Service Level Management User Guide
This guide describes how to use the Service Manager version 9.1 Service Level Management (SLM) functionality. It contains information on how SLM works, how to set up agreements, and the various types of agreements (Service Level Agreements (SLAs), Underpinning Contracts (UCs), and Operational Level Agreements (OLAs)) that can operate in Service Manager.

MD5SUM: 49FAA38A86A378797C7AC4CB19EC52D4
SHA1SUM: 53E4EBC52A181CC3A398A899BC9A0AD2B7B5D807
Configuring Workflow Management Administrator Guide
File size: 435KB
File type: pdf
Read More
Name: vsm-91-workflow-admin-guide.pdf
Release Date: 2011-11-30

Configuring Workflow Management Administrator Guide
This guide describes how to configure the Service Manager version 9.1 to suit the requirements of your organization. It describes the options available for configuring the Workflow Management module.

MD5SUM: C88332BB05F6684CC9C2B708BBBB3372
SHA1SUM: 0BB328547C0EE3025713C8B95C211B69FDAFF718
Workflow Management User Guide
File size: 27055KB
File type: pdf
Read More
Name: vsm-91-workflow-management-user-guide.pdf
Release Date: 2011-11-30

Workflow Management User Guide
This guide describes how to use the Service Manager version 9.1 Workflow Management module. It contains information on how to manage requests and tasks, apply templates, change calendars, and use workflow templates. It also describes how to use the Request Details Explorer and the Task Details Explorer.

MD5SUM: 7FF5568E5C94F90918C3F12EF48F0C0B
SHA1SUM: E6BCB7E1D1297D3E62386611D8639F902C58AB7F
Cloud Provisioning Technical Guide
File size: 1,261 KB
File type: pdf
Read More
Name: vsm-91-Cloud-Provisioning-Technical-Guide-v9.1.1.pdf
Release Date: 2012-03-15

Cloud Provisioning Technical Guide
This document gathers functionalities and configurations that have been added in VSM to facilitate Cloud Provisioning and Management processes, as well as recommendations about possible implementations.

MD5SUM: C1323545DBECDE1B575A10BA7C1EAE43
SHA1SUM: BBCA6AF8801C24ECF79CFE51B3E4885037615DE4
Attributes Manager Reference Guide
File size: 358KB
File type: pdf
Read More
Name: vsm-91-attributes-manager.pdf
Release Date: 2011-11-30

Attributes Manager Reference Guide
This document is intended for Administrators who wish to define attributes in VMware Service Manager version 9.1 and officers who must be able to specify attributes for their calls, requests, etc.

MD5SUM: AB0B126141D342613BB6190CABC6B926
SHA1SUM: 92B11EC9B43B0BBD0CA1CDF708BFDF481C4E6D1F
Availability Management User Guide
File size: 1184KB
File type: pdf
Read More
Name: vsm-91-availability-management-user-guide.pdf
Release Date: 2011-11-30

Availability Management User Guide
This guide describes how to use the Service Manager version 9.1 Availability Management functionality to create planned and/or unplanned outages for Configuration Management Database (CMDB) items. It provides information on how to manage and track the availability of all CMDB entities such as services, configuration items, structures, and baselines, to enable the provision of reliable and dependable services to customers.

MD5SUM: 8D907E884C4DD9E6A2CA7495A66E9D1F
SHA1SUM: F2D94E4E66D0F9358A458A0FF3249D58ECF4F5E4
Asset Management Technical Reference
File size: 1695KB
File type: pdf
Read More
Name: vsm-91-asset-management-user-guide.pdf
Release Date: 2011-11-30

Asset Management Technical Reference
This guide describes how to use VMware Service Manager version 9.1 Asset Management module. It describes the concepts of asset management and how to manage the lifecycle and manage the inventory of configuration items using VMware Service Manager.

MD5SUM: 04E8CAC0342639812EB74CCA3E600F17
SHA1SUM: 9BBC2826D38997EE533A19A103D049AF5E8C30C3
Computer Telephony Integration User Guide
File size: 326KB
File type: pdf
Read More
Name: vsm-91-computer-telephony-integration-user-guide.pdf
Release Date: 2011-11-30

Computer Telephony Integration User Guide
This guide describes how to set up and use the VMware Service Manager version 9.1 Computer Telephony Integration (CTI) functionality. It provides information on CTI architecture and functionality.

MD5SUM: 9B9C4380E9D753BB2A982C7A55BEFFEB
SHA1SUM: ECBE31AAB1C37F0EAB79BFEFFBF933405E09B065
Configuration Portability User Guide
File size: 4067KB
File type: pdf
Read More
Name: vsm-91-configuration-portability-user-guide.pdf
Release Date: 2011-11-30

Configuration Portability User Guide
This guide describes the Service Manager version 9.1 Configuration Portability module. It is intended for system administrators who are responsible for transferring data between two or more Service Manager systems.

MD5SUM: 2464BF2882DD7AC35A4C9AD1681FA013
SHA1SUM: 4AF426CDEB10D8EFC0F0A0558614BAAEDA8C88FF
Forum Management User Guide
File size: 363KB
File type: pdf
Read More
Name: vsm-91-forum-management-user-guide.pdf
Release Date: 2011-11-30

Forum Management User Guide
This guide describes how to configure and use the Service Manager version 9.1 Forum Management module. It includes information on configuring and defining forums, setting up forum workflows and rules, adding forum officers to a call, forwarding calls to a forum, and viewing forum calls.

MD5SUM: 66169E64AF47F9E30F4768F5E5D70CA0
SHA1SUM: 19953D5A52FF157F26A4845B71BC3024300CAF47
Knowledge Bank User Guide
File size: 1344KB
File type: pdf
Read More
Name: vsm-91-knowledge-bank-user-guide.pdf
Release Date: 2011-11-30

Knowledge Bank User Guide
This guide describes how to use VMware Service Manager version 9.1 Knowledge Bank module. It includes information on the creation and editing of knowledge, knowledge types, and the relationship of knowledge with IPK management, requests, and workflows.

MD5SUM: 888FE273D0C440E6452DC799F2A1EEDB
SHA1SUM: 9C045B9178D63E1B9EA004A4CDD9C35E0D96E97E
Letter Writing User Guide
File size: 307KB
File type: pdf
Read More
Name: vsm-91-letter-writing-user-guide.pdf
Release Date: 2011-11-30

Letter Writing User Guide
This guide is for those officers who wish to use and customize the Letter Writing module of the VMware Service Manager Version 9.1 application.

MD5SUM: 37781CDBE8DCD37C4A480D6EC377AA75
SHA1SUM: 54B63E36FABE0EC8FF9F554DEBACFA49C90D1C30
Mail Message Access User Guide
File size: 144KB
File type: pdf
Read More
Name: vsm-91-mail-message-access-user-guide.pdf
Release Date: 2011-11-30

Mail Message Access User Guide
This guide describes how to configure and use the Service Manager version 9.1 Mail Message Access (MMA) module. It contains information on MMA architecture and functionality. This guide describes how to install and configure MMA, and how to define new MMA officers and modify the MMA URL.

MD5SUM: 169C5EDC80ED762A0A6DE3275E5CAEF7
SHA1SUM: CF15D86BD039642ACA5724C51E4E1F0958C9F461
Monitor User Guide
File size: 714KB
File type: pdf
Read More
Name: vsm-91-monitor-user-guide.pdf
Release Date: 2011-11-30

Monitor User Guide
This guide describes how to use the Service Manager version 9.1 Monitor module. It contains information on opening and using monitors, and using the Monitor Wizard to create and define your own monitors.

MD5SUM: B6DC11211C269376E3F4A92FE048F7FD
SHA1SUM: 2BDA6B939EDF95A88FCE0D49633DFC29CDC26D36
Object Version Control User Guide
File size: 473KB
File type: pdf
Read More
Name: vsm-91-object-version-control-user-guide.pdf
Release Date: 2011-11-30

Object Version Control User Guide
This guide describes how to use the Service Manager version 9.1 Object Version Control functionality for objects uploaded in Service Manager. It provides information on enabling object version control for service desk, workflow, and configuration management. It also describes how to use the Attach Object windows and view object history.

MD5SUM: 55E56533C92CC4DDA064A8DE6B9ADE64
SHA1SUM: 05F094563B35FD0E7B6A678D32AE4964CAF59FF9
Personal Digital Assistant (PDA) User Guide
File size: 309KB
File type: pdf
Read More
Name: vsm-91-personal-digital-assistant-user-guide.pdf
Release Date: 2011-11-30

Personal Digital Assistant (PDA) User Guide
The Personal Digital Assistant (PDA) functionality of the VMware Service Manager Version 9.1 enables officers to both access and process VMware Service Manager calls using a simplified feature set and reconfigured portable interface. Officers can use the PDA functionality wherever they have access to an internet connection. When accessing the system using a PDA, officers use an HTML-only version of the VMware Service Manager.

MD5SUM: DDF4557F6414BAFDCF75E5514956AEDC
SHA1SUM: E17E54395B0468D565A4F3B3BEA6F5787D0A01FC
Proactive Problem Management User Guie
File size: 372KB
File type: pdf
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Name: vsm-91-proactive-problem-management-user-guide.pdf
Release Date: 2011-11-30

Proactive Problem Management User Guie
This guide describes the Service Manager version 9.1 Problem Management module. Problem management is an ITIL designed to prevent problems, and the resulting incidents, from occurring.

MD5SUM: DA56D95D0CE284865D7FFEE3F33D2CE2
SHA1SUM: BC6C5FD8B2022BB94604A56BACA913EB74531676
Quick Launch Reference Guide
File size: 666KB
File type: pdf
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Name: vsm-91-quick-launch.pdf
Release Date: 2011-11-30

Quick Launch Reference Guide
The VMware Service Manager Version 9.1 Quick Launch functionality provides greater flexibility for a support desk or change management group by allowing officers to launch commonly used third-party applications from within the VMware Service Manager.

MD5SUM: 62A816FEF2AD5F650BBFF2CFE8C7840A
SHA1SUM: 661898F73B16AEBEB030E750772DD6F82117D436
Reporting User Guide
File size: 492KB
File type: pdf
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Name: vsm-91-reporting-user-guide.pdf
Release Date: 2011-11-30

Reporting User Guide
This guide describes how to configure and useVMware Service Manager version 9.1 Reporting functionality. It provides information about accessing, editing, running, and scheduling reports.

MD5SUM: 9D4403155B380B55A6CB755230817E09
SHA1SUM: 6B4BEE0EF850B984A4F152B9823154F13003B4C2
Scripting User Guide
File size: 346KB
File type: pdf
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Name: vsm-91-scripting-user-guide.pdf
Release Date: 2011-11-30

Scripting User Guide
This guide describes how to configure and use the Service Manager version 9.1 Scripting module. It provides information on creating and using scripts in the Service Manager version 9.1 application.

MD5SUM: ADDBEBA8409A8132A29ED9FEC4203A80
SHA1SUM: 954D369A748410296E120C4270B46390CDD20D2C
Service Catalog User Guide
File size: 2334KB
File type: pdf
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Name: vsm-91-service-catalog-user-guide.pdf
Release Date: 2011-11-30

Service Catalog User Guide
This guide describes how to use VMware Service Catalog in VMware Service Manager version 9.1. It covers management of the Service Catalog including the designing of service entities, the ordering of services by customers through the VMware Service Portal, and the processing of service orders by an officer.

MD5SUM: EA9D3240E9D84C958B6F26EDBDC2F965
SHA1SUM: BC6C8C357F315E60826F707B1CB8290691C9F0A5
Service Desk: IPK Tiers User Guide
File size: 384KB
File type: pdf
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Name: vsm-91-service-desk-ipk-tiers-user-guide.pdf
Release Date: 2011-11-30

Service Desk: IPK Tiers User Guide
This guide describes how to configure and use the Service Manager version 9.1 ITIL IPK Tiers module for the Service Desk. It provides details on logging calls in an ITIL IPK Tiers-enabled system. This guide also contains information about the Call Service window and how you can view and link related Incidents, Problems, Known Errors, and Service Requests.

MD5SUM: 8D8887DF4FFE43A83AFE31EC47FECB96
SHA1SUM: 124DE57F5E3EED34FDD7C36A4ED2B9B593EEDF8E
Technical Reference for SharePoint Portal
File size: 1231KB
File type: pdf
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Name: vsm-91-sharepoint-portal-technical-reference.pdf
Release Date: 2011-11-30

Technical Reference for SharePoint Portal
This guide describes how to configure and use VMware Service Manager version 9.1 with the Microsoft SharePoint Portal. It contains information on how to set up the module and add VMware Service Manager Web Parts to a Microsoft SharePoint page.

MD5SUM: 3706DA9D52F4983A2E778B86643732FC
SHA1SUM: 9772C44832D55269EEBEC17FF2247CA0DC131C56
Time Zoning User Guide
File size: 187KB
File type: pdf
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Name: vsm-91-time-zoning-user-guide.pdf
Release Date: 2011-11-30

Time Zoning User Guide
This guide describes how to configure and use the Service Manager version 9.1 Time Zoning functionality. It includes information on setting up and configuring time zoning functionality in an Infra system. This guide describes how to define your server time zone, assign officers and customers to time zones, and apply a time zone to an agreement.

MD5SUM: 7D08D40F56D5805B7BDEFD765A24B0C6
SHA1SUM: C57FA1633C845981117E0615864D25E9FA9EEFFC
Unicode User Guide
File size: 107KB
File type: pdf
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Name: vsm-91-unicode-user-guide.pdf
Release Date: 2011-11-30

Unicode User Guide
This guide describes how to configure and use the Service Manager version 9.1 Unicode module. It provides information about setting up the Infra database to be Unicode-compliant and discusses known issues with Unicode in reporting and text searching within Service Manager.

MD5SUM: 8A27D9835F03E45F0211EC1EFFBA6432
SHA1SUM: 1CC13ACEC6BC46946C0449E33E813EC15A185BC2
Workflow Palette User Guide
File size: 1455KB
File type: pdf
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Name: vsm-91-workflow-palette-user-guide.pdf
Release Date: 2011-11-30

Workflow Palette User Guide
This guide describes how to use the Service Manager version 9.1 Workflow Palette module. It contains information on how the Workflow Palette operates and provides a functional overview of the module. This guide describes the specialized tasks accessible from the Workflow Palette that allow you to build complex workflow rules to support sophisticated change management processes.

MD5SUM: F01B1734DC4536A51CFEB6872B27A6E2
SHA1SUM: F2027528FF760F38F14A65F6206DC91B40CB8F85
Workflow Template Portability User Guide
File size: 864KB
File type: pdf
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Name: vsm-91-workflow-template-portability-user-guide.pdf
Release Date: 2011-11-30

Workflow Template Portability User Guide
This guide describes how to use VMware Service Manager version 9.1 Workflow Template Portability module. It contains information on how to import and export workflow templates or component workflows from one VMware Service Manager system to another.

MD5SUM: 935322386D0E8427C8F443C7AA482A86
SHA1SUM: 7A52DFF15EC5065DDF49F7E0E954574B0D6317C8
Third-Party Copyright Read Me
File size: 266KB
File type: pdf
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Name: vsm-91-3rd-party-copyright-readme.pdf
Release Date: 2011-11-30

Third-Party Copyright Read Me
This document lists third-party software products used in VMware Service Manager version 9.1.

MD5SUM: 4660E5FCE7DDCD9909A96B501DFA4D98
SHA1SUM: 1566BF18FE20EB87B59C7CD1B02FFEF5520C1509
Installation and Upgrade Manual
File size: 1010KB
File type: pdf
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Name: vsm-91-installation-guide.pdf
Release Date: 2011-11-30

Installation and Upgrade Manual
This guide describes the installation and upgrade procedures for VMware Service Manager version 9.1 application.

MD5SUM: 91382F953E5FCE7EA2A95B3DA2A24965
SHA1SUM: 6B647A1C4929CAD1ACF95C3560AC32FAE975BEDB
License and Modules Summary Reference Guide
File size: 267KB
File type: pdf
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Name: vsm-91-licensing-modules-reference-guide.pdf
Release Date: 2011-11-30

License and Modules Summary Reference Guide
This guide describes the licensing options for Service Manager version 9.1 and summarizes the key features of the modules available for Service Manager.

MD5SUM: FAAFF3CFF16FE47F4F0A7424197DD734
SHA1SUM: 77E0375B3673944A92E5F8AF5A08C02D07B6925E
Performance and Scalability Guidelines
File size: 828KB
File type: pdf
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Name: vsm-91-performance-scalability.pdf
Release Date: 2011-11-30

Performance and Scalability Guidelines
Performance and Scalability Guidelines contain information to help set up Service Manager for optimal performance and scalability.

MD5SUM: 79D6E9BD4B5E2CE7A651BAD476BEAFAD
SHA1SUM: F9BDF123B949EA94456E09BD0BC2BD5D4FD8C955
Prerequisites
File size: 308Kb
File type: pdf
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Name: vsm-91-prerequisites-guide.pdf
Release Date: 2013-03-14

Prerequisites
This document describes the software and hardware requirements for the Service Manager version 9.1 application.

MD5SUM: 03b2ef11c28803aa21793d611fb3c8ee
SHA1SUM: 19260910de4e60c1653feb57eff3c2fcfa5e2317
Release Notes
File size: 221KB
File type: pdf
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Name: vsm-91-release-notes.pdf
Release Date: 2011-11-30

Release Notes
These release notes describe the new features in the Service Manager version 9.1 release.

MD5SUM: 89587F2C8967CDBBD3114DE371E67FED
SHA1SUM: F83CFED99CA3EDFC4DCDB9D5773AA44EFA139A8F
V8 to V9.1 Upgrade Guide
File size: 662KB
File type: pdf
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Name: vsm-91-upgrade-guide.pdf
Release Date: 2011-11-30

V8 to V9.1 Upgrade Guide
This guide describes the procedure for upgrading from EMC Infra version 8.0 to Service Manager version 9.1. This guide also lists the default system settings for new options when you upgrade to version 9.1.

MD5SUM: 911D432EF375F4EA2C23E5D24EA725D4
SHA1SUM: 15D860955FAEBD9E854CB45EE29EB5901B7C0F13
List of URLs and Access Parameters
File size: 130KB
File type: pdf
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Name: vsm-91-urls-access-parameters-technote.pdf
Release Date: 2011-11-30

List of URLs and Access Parameters
This document provides a list of all the URLs used across VMware Service Manager Version 9.1 to access the main application, the Portal, the External Supplier Portal and other VMware Service Manager interfaces.

MD5SUM: 9FD26AAF8D380AB54160794FF1C78974
SHA1SUM: 0F0AF2A66C959B826324F73BDAEC826EC5871094
API User Guide
File size: 2694KB
File type: pdf
Read More
Name: vsm-91-API-user-guide.pdf
Release Date: 2011-11-30

API User Guide
This manual is intended for developers who want to use the API to customize VMware Service Manager Version 9.1.

MD5SUM: 4D62DAD3118493ED35D75E7B4235A407
SHA1SUM: EBA1CD5B0E1D644FAACCCA45E99DB303E2E4C2AE
Connector Installation Guide
File size: 629KB
File type: pdf
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Name: vsm-91-connector-guide.pdf
Release Date: 2011-11-30

Connector Installation Guide
This guide provides the instructions on how to install an VMware Service Manager v9.1 connector. The guide also provides an overview of the connectors, versions of third-party application, and information on how to establish a connection between VMware Service Manager and a third-party application.

MD5SUM: 7FE51AA90216DF67DD75F5154B76DCC3
SHA1SUM: DF617455AEBFF15DC247BF63B7BACE437C5A28A2
Controls Interface Reference Guide
File size: 1175KB
File type: pdf
Read More
Name: vsm-91-controls.pdf
Release Date: 2011-11-30

Controls Interface Reference Guide
This technical reference guide is intended for developers who wish to customize the VMware Service Manager interface. Listed are all properties and methods for the controls91 interface.

MD5SUM: 7A9281B1A20BB193E64F0A085B559B8E
SHA1SUM: B9F4C4D92D9A901673C0B2690C22EE7EAA1A5CCC
Data Import Wizard User Guide
File size: 770KB
File type: pdf
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Name: vsm-91-data-import-wizard-upgrade-guide.pdf
Release Date: 2011-11-30

Data Import Wizard User Guide
This guide describes how to use the Service Manager version 9.1 Data Import Wizard. It describes the steps in which to import data in order to automatically populate or update records in the database tables on a Service Manager server.

MD5SUM: 187B18C202A696295B96C3923282CBF5
SHA1SUM: F7A812DFF627B8CFEEB3F8C23AF6F9D4C666E57D
Form Customization Reference Guide
File size: 623KB
File type: pdf
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Name: vsm-91-form-customization.pdf
Release Date: 2011-11-30

Form Customization Reference Guide
This document is a reference guide for performing manual customizations, to the VMware Service Manager Version 9.1 form and email screens, in a way that maximizes upgrade compatibility.

MD5SUM: F4EA13BA208750C91807014A84A5373A
SHA1SUM: 0E71F1DAE83D79C35D37AE5F124BF68B2B5E57E1

Information about MD5 checksums and SHA1 checksums .

Ins Name : c1.v7.j9