Broadcom Transition in Progress

Starting at 5:00 p.m. (PDT) on April 30, 2024, the following features and services will be unavailable to VMware customers on Customer Connect (VMware's legacy support portal):

• User Registration
• License Management
• Users/Permissions
• EA Management
• Account Management
• Success Plans
• Subscription Delivery Platform (SDP)
• My Funds
• Purchase or Upgrade Products
• Enroll in Learning Courses
• Purchase Support Incidents

These features will remain available:

• Download product binaries and patches
• Product Evaluations
• Create Cases
• Manage Cases
• Close Cases
• Reports

Starting at 8 a.m. (PDT) on May 6, 2024, VMware customers will begin accessing similar features and services on the Broadcom Support Portal; additionally, all Customer Connect traffic will be redirected to the Broadcom Support Portal.

For now, please keep in touch with VMware Customer Support. You can contact VMware Customer Support at 877-4-VMWARE (877-486-9273).

Starting 6-May-24, End User Computing (EUC) customers should contact EUC support at https://customerconnect.omnissa.com for any technical needs.