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Description Toute la documentation, les notes de mise à jour et les guides de déploiement annexes sont fournis avec le téléchargement du produit. Cliquez sur le bouton de téléchargement et connectez-vous pour y avoir accès.
Date de mise à jour 2012-04-26
Type Exécutables de produits
Product/Details
Proactive Problem Management User Guide
Taille du fichier: 721KB
Type de fichier: pdf
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Name: vsm-91-fr-Analyse-Dynamique-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Proactive Problem Management User Guide
This guide describes the Service Manager version 9.1 Problem Management module. Problem management is an ITIL designed to prevent problems, and the resulting incidents, from occurring.

MD5SUM: B98DF5205B49B40D6F8A14CBEF27ED79
SHA1SUM: 455AAEA7D8A2BC04568C5C98684931AE8CA341FB
Knowledge Bank User Guide
Taille du fichier: 1MB
Type de fichier: pdf
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Name: vsm-91-fr-Base-de-Connaissances-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Knowledge Bank User Guide
This guide describes how to use VMware Service Manager version 9.1 Knowledge Bank module. It includes information on the creation and editing of knowledge, knowledge types, and the relationship of knowledge with IPK management, requests, and workflows.

MD5SUM: 9BE012F91B9F42CD61CDEFD14998F696
SHA1SUM: DCD1A9EE31EEF7BFF3F2700120DFB6425A4D7E56
Service Catalog User Guide
Taille du fichier: 1.5MB
Type de fichier: pdf
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Name: vsm-91-fr-Catalogue-de-Services-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Service Catalog User Guide
This guide describes how to use VMware Service Catalog in VMware Service Manager version 9.1. It covers management of the Service Catalog including the designing of service entities, the ordering of services by customers through the VMware Service Portal, and the processing of service orders by an officer.

MD5SUM: EC39E921AE10F71B9109BDF580024F72
SHA1SUM: 1E3976F715239EEB6D37E260268DB0C21D71B1B1
Cloud Provisioning Technical Guide
Taille du fichier: 664KB
Type de fichier: pdf
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Name: vsm-91-fr-Cloud-Provisioning-TG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Cloud Provisioning Technical Guide
This document gathers functionalities and configurations that have been added in VSM to facilitate Cloud Provisioning and Management processes, as well as recommendations about possible implementations.

MD5SUM: 48C2A662EADC897851A5CD5E371BD2D3
SHA1SUM: C1C72460C0A1E541245FEA6684CE1F2467ED1BE3
Configuring Workflow Management Administrator Guide
Taille du fichier: 717KB
Type de fichier: pdf
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Name: vsm-91-fr-Config-Gestion-du-Workflow-AG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Configuring Workflow Management Administrator Guide
This guide describes how to configure the Service Manager version 9.1 to suit the requirements of your organization. It describes the options available for configuring the Workflow Management module.

MD5SUM: 5F7D00B37E4FEFFA6FEFB52A1869818C
SHA1SUM: 22BC6ED57DC55B40BDB7B7C7D13FA1DC47C292F8
Configuring the Service Desk Administrator Guide
Taille du fichier: 1.2MB
Type de fichier: pdf
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Name: vsm-91-fr-Configuration-Service-Desk-AG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Configuring the Service Desk Administrator Guide
This guide describes how to use the Service Manager version 9.1 administration module to configure your system to suit the requirements of your organization. It contains information about configuring service desk functions in your system. All these functions are accessed from the IPK Management link on the System Administration window.

MD5SUM: 8D0524342B1CAB1B7DB5BD6E7E158AF7
SHA1SUM: 44BE0639605F1C5D7BEDFABE4EE56150426337E9
Service Manager Designer User Guide
Taille du fichier: 1.5MB
Type de fichier: pdf
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Name: vsm-91-fr-Generateur-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Service Manager Designer User Guide
This guide describes the Service Manager version 9.1 Designer. It describes how to the use the Designer to customize screens, forms and email templates in Service Manager and the Service Portal pages.

MD5SUM: 19C9D63037CDA19871DC6455A373AF1C
SHA1SUM: 3754C1DD56CDCE2D1888DBF5F95D1157E5A572DC
Availability Management User Guide
Taille du fichier: 1MB
Type de fichier: pdf
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Name: vsm-91-fr-Gestion-de-la-Disponibilite-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Availability Management User Guide
This guide describes how to use the Service Manager version 9.1 Availability Management functionality to create planned and/or unplanned outages for Configuration Management Database (CMDB) items. It provides information on how to manage and track the availability of all CMDB entities such as services, configuration items, structures, and baselines, to enable the provision of reliable and dependable services to customers.

MD5SUM: A9A6B893F8A45F349FB7DED1F315D429
SHA1SUM: CE7FEB120DE1BDA7F33F0161F9BC05BC6EE4194E
Asset Management Technical Reference
Taille du fichier: 1.5MB
Type de fichier: pdf
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Name: vsm-91-fr-Gestion-des-Actifs-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Asset Management Technical Reference
This guide describes how to use VMware Service Manager version 9.1 Asset Management module. It describes the concepts of asset management and how to manage the lifecycle and manage the inventory of configuration items using VMware Service Manager.

MD5SUM: 3D1A49D00AF85ED2D882CEFDFAB3BBC8
SHA1SUM: DEA5009DB9992EC5D0F8DFE2A72D9D7CDDFE09EF
Service Level Management User Guide
Taille du fichier: 1.5MB
Type de fichier: pdf
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Name: vsm-91-fr-Gestion-des-Niveaux-de-Service-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Service Level Management User Guide
This guide describes how to use the Service Manager version 9.1 Service Level Management (SLM) functionality. It contains information on how SLM works, how to set up agreements, and the various types of agreements (Service Level Agreements (SLAs), Underpinning Contracts (UCs), and Operational Level Agreements (OLAs)) that can operate in Service Manager.

MD5SUM: 9F9827B74536EEA67B0212C1389E84DB
SHA1SUM: DC32C2A880FF9ADCEB2E0F9861152087D8F87497
Service Desk Management User Guide
Taille du fichier: 1.8MB
Type de fichier: pdf
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Name: vsm-91-fr-Gestion-du-Service-Desk-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Service Desk Management User Guide
This guide describes how to manage calls with the Service Manager version 9.1 Service Desk Management module and its compliance with ITIL using the Service Manager ITIL module. It describes the Service Desk Management options for logging calls, initiating action on calls, managing outstanding calls, searching for calls, and viewing daily call statistics. It also provides information on using the Call Details Explorer and the Service Window.

MD5SUM: C1F6E4E4CA930F117EA116A7ECD1EE17
SHA1SUM: 3E86131F8704320EEF4CEB21CC264563DAA0CB5A
Workflow Management User Guide
Taille du fichier: 2.5MB
Type de fichier: pdf
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Name: vsm-91-fr-Gestion-du-Workflow-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Workflow Management User Guide
This guide describes how to use the Service Manager version 9.1 Workflow Management module. It contains information on how to manage requests and tasks, apply templates, change calendars, and use workflow templates. It also describes how to use the Request Details Explorer and the Task Details Explorer.

MD5SUM: DDEB49C305100C14A6D9941543B16845
SHA1SUM: 0D08C3E0F842DCAFEBED32CC144702BBDD392B68
Installation and Upgrade Manual
Taille du fichier: 876KB
Type de fichier: pdf
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Name: vsm-91-fr-Installation-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Installation and Upgrade Manual
This guide describes the installation and upgrade procedures for VMware Service Manager version 9.1 application.

MD5SUM: CEE228402775FEC1C88BFF17A9EE809A
SHA1SUM: 5F41CAD8323D1CA0C7FF59A2D21D992FEC46A29C
License and Modules Summary Reference Guide
Taille du fichier: 478KB
Type de fichier: pdf
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Name: vsm-91-fr-Licences-RG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

License and Modules Summary Reference Guide
This guide describes the licensing options for Service Manager version 9.1 and summarizes the key features of the modules available for Service Manager.

MD5SUM: AE29E477733A9C66C869CFF4F1C3A566
SHA1SUM: 349FF61022A303B03F787541859CBDFD52E1BE5E
V8 to V9.1 Upgrade Guide
Taille du fichier: 1.2MB
Type de fichier: pdf
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Name: vsm-91-fr-Mise-a-niveau-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

V8 to V9.1 Upgrade Guide
This guide describes the procedure for upgrading from EMC Infra version 8.0 to Service Manager version 9.1. This guide also lists the default system settings for new options when you upgrade to version 9.1.

MD5SUM: 7B9A9D16F9290AE8C2D9705624CC20C6
SHA1SUM: CD147F63A56BE3E71610F6B833EB2E7A52F41FB4
Release Notes
Taille du fichier: 373KB
Type de fichier: pdf
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Name: vsm-91-fr-Notes-de-Mise-a-Jour.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Release Notes
These release notes describe the new features in the Service Manager version 9.1 release.

MD5SUM: 0FFDCA6E0DD21D513B6EE6215F2DBBE1
SHA1SUM: 4C44DFE26446126B74A9B48B0969CC1339CF8A5C
Integration Platform Configuration Guide
Taille du fichier: 1.8MB
Type de fichier: pdf
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Name: vsm-91-fr-Plate-Forme-Integration-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Integration Platform Configuration Guide
This guide describes the Service Manager version 9.1 Integration Platform module. It is intended for system administrators who need to integrate Service Manager with external applications to populate the Service Manager CMDB, manage alerts sent by external systems, and initiate various actions in Service Manager or the external application.

MD5SUM: EDAD28DD65AE5A274191161084F80AC6
SHA1SUM: 176D5003538256CDA27F12FE62EBEE09095757F9
Configuration Portability User Guide
Taille du fichier: 572KB
Type de fichier: pdf
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Name: vsm-91-fr-Portabilite-des-Configurations-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Configuration Portability User Guide
This guide describes the Service Manager version 9.1 Configuration Portability module. It is intended for system administrators who are responsible for transferring data between two or more Service Manager systems.

MD5SUM: 07137EBECC538409672EE0233EE2BC98
SHA1SUM: 815C43006C37ED94C6201C613764B20DFFBB7B83
Prerequisites
Taille du fichier: 462KB
Type de fichier: pdf
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Name: vsm-91-fr-Prerequis-RG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Prerequisites
This document describes the software and hardware requirements for the Service Manager version 9.1 application.

MD5SUM: 45E35E9833AB49325F90470E883EF43E
SHA1SUM: 4A0FB1B64116804E883144CB87F02E120D314F50
Quick Reference Guide
Taille du fichier: 1.4MB
Type de fichier: pdf
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Name: vsm-91-fr-Reference-RG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Quick Reference Guide
This guide provides an introduction to VMware Service Manager version 9.1 user interface concepts. It describes the main window, the wrapper, and how to customize the look and feel of VMware Service Manager client. This guide also provides information on how to access VMware Service Manager and how to use the Bulletin Board to send and receive system messages.

MD5SUM: FA954D66529466B6BB813E517B43BDAB
SHA1SUM: 6FB15A1B1C775E5908A6DC1ACD92AF0DDEB6288A
Report Designer User Guide
Taille du fichier: 713KB
Type de fichier: pdf
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Name: vsm-91-fr-Reporting-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Report Designer User Guide
This guide provides details about using VMware Service Manager version 9.1 Report Designer. It provides information on the functionality of the Params, Preview Params, Data, Calc, and Design tabs. The Report Designer makes creating custom reports easier by making use of database views.

MD5SUM: 7D283AB37FF79A4B81EB89D39C89F5C8
SHA1SUM: 3627EB51FF04241249F8EB3C152398C8A389A81B
Monitor User Guide
Taille du fichier: 630KB
Type de fichier: pdf
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Name: vsm-91-fr-Tableaux-de-Bord-UG.pdf
Date de mise à jour: 2012-04-26
Numéro de version: Rev.A01

Monitor User Guide
This guide describes how to use the Service Manager version 9.1 Monitor module. It contains information on opening and using monitors, and using the Monitor Wizard to create and define your own monitors.

MD5SUM: F72F10C22709A35ACC9BA2EA2D739FFF
SHA1SUM: 26867A5A0707026CFA141BCF1118EA804B960206

Information sur Totaux de contrôle MD5 et Totaux de contrôle SHA1 .

Ins Name : c1.v5.j6